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An Email Quiz – Spot the Mistake

This is the second post in our email writing series.  Before you do this quiz, look back at the first blog post we did on correct email writing: “An Email Quiz – Using Email Properly.

Review what we said about proper email use, organization, structure and formatting.

Here is a formal email sent to a client about an upcoming meeting. There are nine instances of inappropriate or mistaken use of language. Can you spot them?

On a piece of paper write the numbers 1 to 9. Next to each number, write what you think the mistakes are. Then compare what you wrote with our suggested answers.

To: Helen Craig

From: Larry

Cc: Jimmy

Sent: Wednesday, January 15, 20__

Subject: Are you ready?

Hi Helen,

I was looking forward to our upcoming meeting tomorrow morning at 10:00 a.m. Unfortunately, I have to cancel the meeting because I will be still out of town. I won’t be returning to the office before Monday.

My office is located on Washington Street, between South 5 and South 6 Streets. Please bring your portfolio so we can examine your work. I am sure we will be impressed with the quality of your work. :))

In the meantime, you can learn more about our business services at www.tridentservices.

By the way, I’d like to inform you of new product we are launching.

Bye,

 Larry

President

Trident Services

Suggested answers:

 To: Helen Craig

From: Larry 1. – name incomplete

Cc: Jimmy 2. – name incomplete

Sent: Wednesday, January 15, 20__

Subject: Bad news 3. Subject line not helpful

Hi Helen,

I was looking forward to our upcoming meeting tomorrow morning at 10:00 a.m. Unfortunately, I have to cancel the meeting because I will still be out of town. I won’t be returning to the office before Monday.

4. Larry should call the client rather send an email.

My office is located on Washington Street, between South 5 and South 6 Streets. Please bring your portfolio so we can examine your work. I am sure we will be impressed with the quality of your work. :))

5. An emoticon is not appropriate.

In the meantime, you can learn more about our business services at www.tridentservices.

6. The link is incorrect.

By the way, I’d like to inform you of new product we are launching.

7. This unnecessarily introduces a new topic.

 Bye, 8. The closing is too informal. “Best regards” is more appropriate.

 Larry

President

Trident Services

9. The signature is incomplete. It should include the complete name, company, email address, phone number and website.

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